Shipping & Returns
SHIPPING DETAILS
We utilise PACK & SEND (Australia's number one parcel courier & freight reseller) We give customers access to multiple freight, courier and shipping services with no limits on the size, value or weight of orders. This guarantees the cheapest and fastest shipping prices for your location. Our courier services include:
- TNT Express
- DHL Express
- StarTrack
- Courier's Please
- Fastway/Aramex
- Toll
- Cope Sensitive Freight
- Northline
- Capital Transport
(Timeframe estimates account for when parcel's are dispatched and exclusive to business days. Orders are sent the same day or the following morning. Please not this excludes delays outside our control.)
TRACKING YOUR PARCEL
Once your order has been packed and left our facilities, you will be emailed a tracking number.
Please check you junk mail as some customers find this email is redirected to this folder.
Orders can be tracked from: https://www.packsend.com.au/couriers-freight/track-and-trace/
RETURNS POLICY
If in the event an item is requested to be returned, it must include the following:
- All items undamaged, original packaging
- Included manuals, warranty slips, etc.
Shipping is not refundable.
We strive towards safe packaging and posting procedures. In the event that a parcel is delivered damaged -- without photographic evidence we cannot be held liable. However, the aforementioned is very unlikely.